---
title: What to do when the storage quota is exceeded
description: "If you receive the following message, then the listed student has either not been assigned a tier or has exceeded his quota: ![](https://i0.wp.com/support.bsquared.co.uk/wp-content/uploads/2024/10/image.png?w=1020&ssl=1) To check and rectify this you will need to contact a B Squared administrator at your setting…"
url: "https://support.bsquared.co.uk/docs/what-to-do-when-the-storage-quota-is-exceeded/"
updated: "2024-10-01"
category: Using Evisense
---

# What to do when the storage quota is exceeded

If you receive the following message, then the listed student has either not been assigned a tier or has exceeded his quota:

![](https://i0.wp.com/support.bsquared.co.uk/wp-content/uploads/2024/10/image.png?w=1020&ssl=1)

To check and rectify this you will need to contact a B Squared administrator at your setting (see [How to assign storage tiers to your students](https://support.bsquared.co.uk/docs/how-to-assign-storage-tiers-to-your-students/)).

You will still be able to create "draft" posts, they just will not appear "live" until more quota has been assigned to the student.

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If you receive the following messages on the App or Website, then you have used up your "untagged" storage space:

The App will keep your media in pending uploads, until your storage quota on untagged media has been reduced:

![](https://i0.wp.com/support.bsquared.co.uk/wp-content/uploads/2024/10/image-2.png?w=1020&ssl=1)

On the Website it will show you the following message to make you aware that the media upload has failed:

![](https://i0.wp.com/support.bsquared.co.uk/wp-content/uploads/2024/10/image-1.png?w=1020&ssl=1)

To resolve this you can either
- create posts from your untagged media, the storage quota will then be allocated to a student
- delete any untagged media you do not need: go to your gallery and select any media you don't need -> click/tap on the delete icon